Privacy Policy

2. About RRsol.com

RRsol.com operates as a hybrid e-commerce platform that enables vendors to manage independent stores, publish products in a global catalog, and facilitate secure transactions between vendors and customers. Our platform serves as an intermediary that connects multiple independent stores in a unified marketplace experience.

3. Information We Collect

• • Personal Information: Name, email address, phone number, billing and shipping addresses, payment information, and account credentials.
• • Transaction Data: Purchase history, product preferences, shopping cart contents, and payment processing information.
• • Technical Data: IP address, browser type, operating system, device information, cookies, and usage analytics.
• • Communication Data: Messages, reviews, ratings, support inquiries, and feedback submitted through our platform.

4. How We Use Your Information

• • Service Provision: Processing orders, managing accounts, facilitating transactions, and providing customer support.
• • Communication: Sending order confirmations, shipping notifications, promotional offers, and important service updates.
• • Platform Improvement: Analyzing usage patterns, personalizing user experience, and developing new features and services.
• • Legal Compliance: Meeting regulatory requirements, preventing fraud, ensuring security, and protecting our legal interests.

5. Consent and Legal Basis

We process your personal data based on your explicit consent, contractual necessity for service provision, legitimate business interests, and legal compliance requirements. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Your Rights and Control

• • Right to Access: Request copies of your personal data and information about how we process it.
• • Right to Rectification: Request correction of inaccurate or incomplete personal data.
• • Right to Erasure: Request deletion of your personal data under certain circumstances.
• • Right to Data Portability: Request transfer of your data to another service provider in a structured format.
• • Right to Object: Object to processing of your personal data for direct marketing or legitimate interests.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and remember your preferences. You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

8. Data Security and Protection

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Vendor and Third-Party Responsibilities

Independent vendors operating stores on our platform are responsible for their own data collection and processing practices. We require vendors to comply with applicable privacy laws and maintain appropriate data protection measures. We are not responsible for vendor privacy practices beyond our platform scope.

10. International Data Processing

Your personal data may be processed and stored in countries different from your location to provide our global marketplace services. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including adequacy decisions and standard contractual clauses.

11. Data Requests and Complaints

To exercise your rights or submit data-related complaints, contact us through our support channels. We will respond to your requests within the timeframes required by applicable law. You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify users of material changes through email, platform notifications, or prominent notice on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

13. Contact Information and Support

For privacy-related questions, data requests, or concerns about this Privacy Policy, please contact our Data Protection Officer through our contact form or support channels. We are committed to addressing your privacy concerns promptly and transparently.